Privacy Policy

1. Information We Collect

We collect information you provide directly to us and automatically when you use our services.

Information You Provide

• Account information (name, email address, phone number)
• Domain contact information (registrant, administrative, technical contacts)
• Payment information (processed securely through third-party providers)
• Support communications and feedback
• API usage and integration data

Information We Collect Automatically

• Log data (IP address, browser type, pages visited)
• Device information (operating system, device identifiers)
• Usage statistics and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

3. Information Sharing

We share your information only in specific circumstances:

• Registry Operations: With domain name registries and ICANN as required for domain registration
• Service Providers: With trusted third parties who assist in providing our services
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

4. Data Security

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure data centers with physical security measures
• Staff training on data privacy and security practices
• Incident response procedures for potential breaches

5. Data Retention

We retain your information for different periods depending on the type of data and purpose:

• Account Information: Until account deletion plus 7 years for legal compliance
• Domain Records: As required by registry policies and legal obligations
• Payment Information: 7 years for tax and accounting purposes
• Support Communications: 3 years for service quality and training
• Log Data: 12 months unless required for security investigations

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interest
• Consent Withdrawal: Withdraw consent for marketing communications

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how you use our services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

You can manage cookie preferences through your browser settings or our cookie consent tool.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules where applicable
• Certification schemes and codes of conduct

9. Children's Privacy

Our services are not directed to children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.

10. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through email or prominent notice on our website at least 30 days before the changes take effect.