Frequently Asked Questions

Everything you need to know about Unregistry's domain services and partnerships

General Questions

What is Unregistry?
Unregistry is an enterprise domain registry platform that provides subdomain registration services across multiple premium TLD extensions. We offer both traditional domains (com.store, com.film, com.bond, org.onl) and Web3 blockchain domains (.u) with integrated @u handle systems. Our platform serves registrars, DNS providers, and enterprise clients with comprehensive API access and wholesale pricing.
How do subdomain registrations work?
Subdomain registrations work similarly to traditional domain registrations. When you register a subdomain like "yourname.com.store", you get full control over that subdomain including:
  • Complete DNS management capabilities
  • Ability to point to any IP address or hosting provider
  • Email configuration with MX records
  • SSL certificate support
  • Full ownership rights for the registration period
The main difference is that these are subdomains under our premium TLD extensions, offering unique branding opportunities at competitive prices.
What TLD extensions does Unregistry offer?
Unregistry offers a comprehensive portfolio of premium TLD extensions:
  • Premium Extensions: com.store, com.film, com.bond, com.supply
  • Standard Extensions: org.onl, site.onl, app.onl, bio.onl, wiki.onl, store.onl
  • Web3 Domains: .u (blockchain-based with NFT integration)
Each extension is carefully selected to provide specific branding and industry-focused opportunities.
How long are domain registrations valid?
Domain registrations are typically valid for one year from the date of registration. You can also register domains for multiple years (up to 10 years) to lock in current pricing and ensure long-term ownership. All domains include:
  • Auto-renewal options to prevent accidental expiration
  • 60-day renewal grace period after expiration
  • Transfer lock protection
  • WHOIS privacy protection (where applicable)

Partnership & Registrar Questions

Important Note

NO ICANN accreditation is required to become a partner registrar. Anyone can resell our domains through our wholesale partner program.

Do I need ICANN accreditation to become a partner?
No, ICANN accreditation is NOT required! This is one of the key benefits of partnering with Unregistry. Since we offer subdomains under our managed TLD extensions, you don't need expensive ICANN accreditation to start selling domains. Any business can become a partner registrar and access:
  • Wholesale pricing up to 50% off retail
  • Full API and EPP gateway access
  • White-label options for branding
  • Complete technical support
  • No minimum volume requirements to start
How do I become a registrar partner?
Becoming a registrar partner is simple:
  1. Apply through our website contact form or partner portal
  2. Provide basic business information (no special requirements)
  3. Choose your integration method (API, EPP, or manual portal)
  4. Receive wholesale account credentials within 24 hours
  5. Start selling domains immediately with your markup
There are no setup fees, no minimum commitments, and you can start with just one domain if you want to test the service.
What's the difference between Registrar and Provider partnerships?
We offer two types of partnerships:
  • Registrar Partners: Resell domains to end customers. Get wholesale pricing, API access, and can set your own retail prices. Perfect for web hosts, agencies, and domain resellers.
  • Provider Partners: DNS infrastructure providers who want to offer premium domains to their hosting customers. Includes revenue sharing, white-label options, and technical integration support.
Both partnership types have access to our full domain portfolio and technical support.
What wholesale discounts are available?
Partner wholesale discounts are based on volume:
  • Starter (1-99 domains): 20% off retail pricing
  • Growth (100-499 domains): 30% off retail pricing
  • Professional (500-999 domains): 40% off retail pricing
  • Enterprise (1000+ domains): 50% off retail pricing
  • Custom agreements: Available for very large volumes
Discounts apply immediately as you reach each tier, with no waiting periods.

Web3 Domains & @u Handles

What are .u Web3 domains?
.u domains are blockchain-based Web3 domains that offer unique features beyond traditional DNS:
  • Blockchain Resolution: Stored on-chain for true ownership
  • NFT Integration: Each domain is an NFT you can trade or sell
  • Decentralized Hosting: Support for IPFS and other Web3 protocols
  • Crypto Payments: Use your domain as a payment address
  • Cross-chain Support: Works across multiple blockchains
  • Free @u Handle: Includes FIO Protocol handle for easy transactions
Powered by Unstoppable Domains technology for maximum compatibility.
What is the @u handle system?
The @u handle system is powered by FIO Protocol and provides:
  • Human-readable addresses for all cryptocurrencies
  • Single handle for all your blockchain interactions
  • Free with every .u domain registration
  • Works with major wallets and exchanges
  • Eliminates complex wallet addresses
For example, instead of sharing long crypto addresses, you can simply use "yourname@u" for all transactions.
What is u.onl and who can register it?
u.onl is an exclusive DNS gateway service with FIO handles, available FREE to .u domain holders:
  • Exclusive Access: Only verified .u domain owners can claim matching u.onl domains and @u FIO handles
  • DNS Bridge: Makes your .u domain accessible via traditional DNS (yourname.u → yourname.u.onl)
  • FIO Handle: Get matching @u handle for decentralized payments (yourname.u → yourname@u)
  • Browser Compatibility: u.onl works in all standard web browsers without extensions
  • Payment Ready: @u handles enable cross-chain crypto payments with human-readable addresses
  • Identity Verification: Ensures authentic Web3 identity representation on Web2 and payment networks
  • 100% FREE: Both u.onl domain and @u FIO handle are FREE for .u domain holders
To claim yourname.u.onl and yourname@u, you must first own yourname.u Web3 domain.
How do Web3 domains work with regular websites?
Web3 domains are designed to work with both traditional and decentralized web:
  • Traditional Web: Can point to any regular website or IP address
  • IPFS Hosting: Host fully decentralized websites
  • Browser Support: Works with Brave, Opera, and browser extensions
  • Gateway Access: Accessible via gateway URLs for any browser
  • DNS Bridge + FIO: u.onl provides FREE DNS gateway AND @u FIO handles for .u holders (e.g., alice.u → alice.u.onl + alice@u)
You get the best of both worlds - Web3 features with Web2 compatibility.
Can I transfer or sell my .u domain NFT?
Yes! Since .u domains are NFTs, you have complete ownership control:
  • Transfer to any wallet address instantly
  • List on NFT marketplaces like OpenSea
  • Set your own price for resale
  • No transfer fees from Unregistry
  • Automatic ownership update on blockchain
  • @u handle transfers with the domain
This makes .u domains perfect for investment and trading opportunities.

Technical & API Questions

What API access is available?
Unregistry provides comprehensive API access:
  • REST API v2: Modern JSON-based API for all operations
  • EPP Gateway: Industry-standard protocol for registrars and large resellers
  • Webhook Support: Real-time notifications for events
  • Bulk Operations: Register/manage thousands of domains
  • DNS Management: Full control over DNS records
  • WHOIS Integration: Automated WHOIS updates
Full documentation, SDKs, and sandbox environment available for partners.
How do I manage DNS records?
DNS management is available through multiple channels:
  • Control Panel: User-friendly web interface
  • API: Programmatic DNS record management
  • Supported Records: A, AAAA, CNAME, MX, TXT, SRV, CAA
  • TTL Control: Customizable TTL values
  • Bulk Updates: Import/export DNS zones
  • DNSSEC: Available for enhanced security
Changes propagate globally within minutes through our anycast network.
What about SSL certificates?
SSL certificates are fully supported for all domains:
  • Free Let's Encrypt certificates with auto-renewal
  • Wildcard SSL certificate support
  • API for automated certificate generation
  • Support for third-party certificates
  • DNS validation for certificate issuance
  • Multi-domain (SAN) certificate support
Most hosting providers can automatically generate SSL certificates for our subdomains.
What's your uptime guarantee?
We provide enterprise-grade reliability:
  • 99.99% Uptime SLA: Guaranteed for DNS resolution
  • Global Anycast Network: Multiple points of presence
  • DDoS Protection: Built-in attack mitigation
  • Redundant Infrastructure: No single point of failure
  • 24/7 Monitoring: Proactive issue detection
  • Status Page: Real-time system status updates
Service credits available if we don't meet our SLA commitments.

Pricing & Billing Questions

How does promotional pricing work?
Promotional pricing is available for the first year of registration:
  • First-year promotional prices are clearly marked
  • Regular renewal pricing applies from year 2 onwards
  • Promotional prices are limited-time offers
  • Cannot be combined with other discounts
  • Available for new registrations only (not transfers)
Lock in savings by registering for multiple years at current prices.
Are there any hidden fees?
No hidden fees! Our pricing is completely transparent:
  • Registration price includes DNS hosting
  • No setup or activation fees
  • Free WHOIS privacy (where applicable)
  • No charges for DNS queries or zone updates
  • Free domain transfers between accounts
  • API access included for partners
Optional services like premium support or expedited transfers may have additional costs, always disclosed upfront.
What payment methods do you accept?
We accept multiple payment methods for your convenience:
  • Credit/Debit cards (Visa, MasterCard, Amex)
  • PayPal and digital wallets
  • Wire transfers (for large volumes)
  • Cryptocurrency (for Web3 domains)
  • NET terms for qualified partners
  • Account credit system for resellers
Partners can maintain account balances for instant domain registrations.
Can I get a refund?
Refund policy details:
  • 5-day grace period for new registrations
  • Full refund if domain hasn't been used
  • No refunds after DNS changes or email setup
  • Renewal cancellations allowed before processing
  • Transfer fees non-refundable once initiated
  • Partner accounts may have different terms
Contact support within the grace period to request a refund.

Still have questions?

Our support team is here to help you 24/7

Contact Support Partner Portal